Dots not showing? Follow this checklist
Find the account, region, workspace or device step that needs attention.
Check the account and plan
Open the account menu and verify the active email address and workspace. Compare the plan with the availability guide. Switching from a personal workspace to an organization can change which features you see.
Use the desktop entry
Try https://chatgpt.com/dots on desktop. Create the dot there first. For mobile, update the ChatGPT app and return to the same account after creation; mobile web is not supported in the launch setup instructions.
Check region and organization settings
Personal Pro launch access excludes the EEA, UK and Switzerland. In an Enterprise workspace, ask the administrator whether Dots beta is enabled. These checks should happen before changing local device settings.
Give support the useful details
If the account meets the published conditions and the rollout has reached it, collect the plan, workspace type, app version, exact entry URL, and the message shown. These details help support distinguish an entitlement issue from a page-loading problem.